The company has more than 60 professional technical and service staff with college degree and above. The perfect service support system is a reliable guarantee to ensure the safe operation of equipment system. The company's after-sale service system is established by the client response center and technical support department based on a set of strict service process and system.

Our service system consists of technical consultation, user training, fault event response, system upgrade, installation, commissioning, maintenance, etc. We have established a standard management system aiming at providing satisfied support service for clients. It is specifically achieved through the establishment of service specification and documents, record of service process, supervision and complaint of service and guarantee service.

Service supervision and management mechanism

The company has established a sound after-sale service system and service supervisory mechanism, which is directed by the manager in charge to accept comments and complaints from users. The after-sale service department will carry out telephone follow-up survey to collect comments from users and develop a quality report. The department will immediately report the collected information related to product quality and comments from users to the relevant departments for improvement. The company has established a product information bank to keep abreast of the latest operation condition of product.

Fault event response plan

When receiving a system fault report from users, our staff will ask about the fault information and make judgment whether our technical staff needs to go to the site. For common technical problems, our technical will instruct users to solve the problem on their own through telephone or fax within half an hour. For problems that cannot be solved by users, the company will immediately call on the related technical staff to prepare the emergency technical solution and come to the user’s equipment operation site with the appropriate equipment or instrument, if necessary. Our technical support staffs assigned to the operation site are all engineers who have rich experiences in overseas equipment maintenance.

Technical service plan out of warranty period

Under the proper maintenance conditions, the service life of the signal power supply module and the track circuit is up to 15 years. We provide the components required for the maintenance and repair of the equipment for life. After the expiration of warranty period, we provide long-term technical support and provide spare parts at the favorable price (see the quotation form for details). In the event that spare parts are to be discontinued, we will notify users the plan to discontinue production in advance by telephone and in writing so that users have sufficient time to procure the required spare parts. After the spare parts have been discontinued, users will be provided with drawings and specifications of the spare part free of charge upon the request of users.

24-hour service hotline: +86-13811591049